Privacy Policy

The Web Solution Team ABN 63 682 316 525 ("TWST", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Information We Collect

1.1 Personal Information

We may collect the following personal information:

• Name and contact details (email address, phone number, business address)
• Business name and ABN
• Payment information (processed securely via Stripe)
• Website content and assets you provide
• Communication records (emails, phone calls, chat messages)
• Technical information (IP address, browser type, device information)

1.2 How We Collect Information

We collect information:

• Directly from you when you contact us, fill out forms, or purchase services
• Through our website via cookies and analytics tools
• From third-party platforms you connect to our services (with your consent)
• Through our CRM and automation platform when you interact with your customers

2. How We Use Your Information

We use your personal information to:

• Provide, maintain, and improve our services
• Process payments and send invoices
• Communicate with you about your projects and account
• Send service updates and important notices
• Provide customer support
• Analyse usage patterns to improve our platform
• Comply with legal obligations
• Protect against fraud and unauthorised access

2.1 Marketing Communications

With your consent, we may send you marketing communications about our services, promotions, and industry insights. You can opt out at any time by clicking "unsubscribe" in any email or contacting us directly.

3. Disclosure of Information

We may share your information with:

• Service Providers: Third-party vendors who assist in delivering our services (hosting, payment processing, analytics)
• Professional Advisers: Lawyers, accountants, and other professionals as needed
• Legal Requirements: When required by law, court order, or government authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets

3.1 Third-Party Services

Our services integrate with third-party platforms including:

• Stripe (payment processing)
• Google Analytics (website analytics)
• Email service providers
• Social media platforms (when you use our social media automation)

These providers have their own privacy policies governing the use of your information.

4. Data Security

We implement reasonable security measures to protect your information, including:

• Encryption of data in transit (SSL/TLS)
• Secure password hashing
• Regular security assessments
• Access controls and authentication
• Secure hosting infrastructure

While we take reasonable steps to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (e.g., tax records for 7 years)
• Resolve disputes and enforce agreements

When you cancel your subscription, we will retain your data for 30 days to facilitate data export. After this period, your data will be securely deleted unless required for legal purposes.

6. Your Rights

Under Australian privacy law, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your information (subject to legal requirements)
• Data Portability: Request your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Complaint: Lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us using the details below.

7. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences
• Analyse website traffic and usage patterns
• Improve user experience
• Provide relevant content

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

8. Children's Privacy

Our services are not directed at children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Some of our service providers may be located outside Australia. When we transfer your information overseas, we take reasonable steps to ensure it is protected in accordance with Australian privacy law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our website. Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

12. Office of the Australian Information Commissioner

If you are not satisfied with our response to a privacy concern, you may lodge a complaint with the OAIC: